Gambling Harm Solicitors
Gambling operators have a legal duty to protect vulnerable customers from harm. When they fail to identify problem gambling behaviour, ignore self-exclusion requests, or actively encourage harmful gambling, victims can claim compensation. Our specialist team helps individuals and families affected by gambling harm pursue claims against negligent operators.
The UK Gambling Commission requires all licensed operators to have robust systems to prevent gambling harm. When these safeguards fail, we hold operators accountable and fight for the compensation victims deserve.
Operator Duty of Care
Licensed gambling operators must identify signs of problem gambling and take action to protect customers. Failure to do so can give rise to claims for financial losses, psychological harm, and consequential damages.
Types of Gambling Harm Claims
Online Gambling
Claims against online casinos, betting sites, and gaming platforms that failed to implement responsible gambling measures or ignored warning signs.
Casino Claims
Claims against land-based casinos for failing to intervene when customers showed signs of problem gambling or for encouraging harmful behaviour.
Betting Shop Claims
Claims against high street bookmakers for FOBT machine failures, inadequate customer interaction, and breach of self-exclusion schemes.
VIP Scheme Exploitation
Claims against operators who used VIP schemes, bonuses, and incentives to exploit vulnerable high-spending customers showing signs of problem gambling.
Self-Exclusion Breaches
Claims where operators allowed customers to continue gambling despite registering for GAMSTOP or operator-specific self-exclusion programmes.
Source of Funds Failures
Claims where operators failed to verify source of funds, allowing customers to gamble money they couldn't afford or had obtained through fraud.
Warning Signs Operators Must Act On
Licensed operators are required to identify and respond to these indicators of problem gambling:
The Claims Process
Free Case Assessment
We review your gambling history, assess the operator's conduct, and advise on the strength of your claim. We identify what evidence is available and explain your options.
Data Subject Access Request
We obtain your complete gambling records from the operator, including transaction history, customer interaction notes, and any risk assessments they conducted.
Evidence Analysis
Our team analyses the data to identify where the operator failed in their duty of care—missed warning signs, ignored triggers, and regulatory breaches.
Claim & Negotiation
We pursue your claim for recovery of gambling losses plus damages. Many claims settle through negotiation, but we're prepared to litigate if necessary.
Why Choose Us
Gambling Law Specialists
Deep expertise in UK gambling regulation, operator duties, and the evolving case law in this developing area.
No Win, No Fee
We offer no win, no fee arrangements for eligible gambling harm claims, removing financial barriers to justice.
Sensitive Approach
We understand the personal impact of gambling harm. Our team provides compassionate, non-judgmental support throughout your claim.
Proven Results
Track record of successful gambling harm claims against major operators, recovering significant sums for affected clients.